Clicking on any Order ID on the List Result page displays a formatted Order Details page for the order. The page is intended for use as a check list sent to the customer. It picks up the Invoice Header information from the Global / System Settings menu. You can simply print out the page (cf. below).

You can modify the information in any of the Text boxes and update it to the system. These are frequently updated items. You can also use the "Edit" function (cf. below) to update any fields in the shopping orders.

Tracking Numbers are the numbers returned by shipping carriers. You should enter them using the syntax: Carrier=Number and separate multiple entries by ";". For example DHL=12345;UPS=67890. This information will be picked up by the online Order Status Check page that customers see. There will be links to the agents site for real-time tracking. Supported agents: DHL, AIRBORNE, FEDEX, UPS and USPS. Developers can amend the view_status.asp to add your own ones.

Invoice No

Enter a number here to identify the order, typically for your in-house purpose.

The "Actions" on this page is hidden under a "blank" drop-down box below the Status Code list (to the right of the "Continue-->" tag). Click on the box you will then see a list of options you can do.

Go Back:  This simply goes back to the previous page.

Update Order:  Click this option to update changes to the database. Typically you use this to update the Order Status (picked from the drop-down list).

Delete Order:  Remove this order permanently from the database. Use with extreme certainty. It is recommended that you change the Order Status to "Cancelled" instead.

Print Page:  Click to print the current Order Details page.

Quick Edit:  Select this to quickly alter some commonly updated parts on the order conveniently. If there is any order level discount or surcharge, you use this page to incorporate it into the item price(s) or as a separate item. Tax and sub-total are automatically adjusted. Quick Edit is a cut-down version of the more complete "Edit Fields" function.

Edit Fields:  Select this to edit any other aspects of the order details. The next page will give you full control of every field relating to the order.

Payment:  If an order was not paid by credit cart, you may enter the credit card information, update to the database, and then click here to process the payment via the payment gateway (defined under Global/System Settings).

Invoice:  Click here to generate an invoice to be printed out. The invoice is a custom add-on to CyberOffice Shopping Cart (custom10.asp). A programmer can customize it in any way the client wishes. Or you might just take as it is. Starting Next Invoice No and Invoice Prefix are defined under Global/System Settings.

Warranty:  Click here to generate a warrranty entry and manage it online. This is a custom page that can be further modified if required.

Email Customer:  Send updated order information to the customer. Use "Custom Messages" to define order-status dependent messages.

Email Merchant:  Send updated order information to the shop manager (defined under Global/System Settings) and to the merchant who supplies the products. Use "Custom Messages" to define order-status dependent messages.

Futher Links

View Order Status Page: Click to view the complete the Status page.

Send Message / View Log: Use this utility to send custom messages to the customer or view previously correspondences on this order.

Order Status in the Mall: (If exists) Click on this to manager the same order in the master shopping cart, typically to update the order status there.  This feature applies to a franchise shopping cart in a CyberMall application.